Outage in Salsify

Stale data within in-app EC Analytics, EC Analytics Data Feeds, and non-Workflow Digital Shelf Operations Data Feeds

Resolved Major
November 08, 2024 - Started 6 months ago - Lasted about 20 hours
Official incident page

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Outage Details

We have discovered stale data displaying in-app EC Analytics, EC Analytics Data Feeds and non-Workflow Data Feeds. Our engineering team is currently working to identify the root cause. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Components affected
Salsify Application Salsify Enhanced Content
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/09/2024 02:17PM

A fix for the stale data in-app EC Analytics, EC Analytics Data Feeds and non-Workflow Data Feeds has been implemented. The data for in-app EC Analytics, EC Analytics Data Feeds and non-Workflow Data Feeds are now up to date.

If you have any questions or are still experiencing this issue, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

INVESTIGATING 6 months ago - at 11/08/2024 05:56PM

We have discovered stale data displaying in-app EC Analytics, EC Analytics Data Feeds and non-Workflow Data Feeds.

Our engineering team is currently working to identify the root cause.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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