Outage in Salsify

Digital Asset Uploads Failing

Resolved Major

July 03, 2025 - Started 10 months ago - Lasted 43 minutes
Official incident page

Incident Report

Our engineering team is investigating an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs. As a temporary workaround, please use the digital asset import functionality. Our team is working to identify the root cause and will provide an update as soon as more information becomes available. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Components affected

Salsify Application

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/03/2025 12:25PM

The incident with our partner, temporarily preventing users from uploading digital assets via file upload and from source URLs, has been resolved, and full functionality has been restored.
Digital asset uploads are now fully operational. The temporary workaround (using the digital asset import functionality) is no longer necessary.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

INVESTIGATING 10 months ago - at 07/03/2025 11:46AM

Our engineering team is investigating an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs.
As a temporary workaround, please use the digital asset import functionality. Our team is working to identify the root cause and will provide an update as soon as more information becomes available.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Latest Salsify outages

Home Depot - Customers receiving 403 error response after channel publish - about 16 hours ago

Renaming Smart Lists causing filter removal - 5 days ago

Digital Asset Feed generating blank export - 6 days ago

Walmart 1P Connector Publication Failures - 6 days ago

Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow Tasks - 8 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook