Outage in Salsify
Digital Asset Uploads Failing
Resolved Major
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Outage Details
Our engineering team is investigating an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs.
As a temporary workaround, please use the digital asset import functionality. Our team is working to identify the root cause and will provide an update as soon as more information becomes available.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Components affected
Salsify ApplicationLatest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 07/03/2025 12:25PM
The incident with our partner, temporarily preventing users from uploading digital assets via file upload and from source URLs, has been resolved, and full functionality has been restored.
Digital asset uploads are now fully operational. The temporary workaround (using the digital asset import functionality) is no longer necessary.
If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
INVESTIGATING
24 days ago - at 07/03/2025 11:46AM
Our engineering team is investigating an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs.
As a temporary workaround, please use the digital asset import functionality. Our team is working to identify the root cause and will provide an update as soon as more information becomes available.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
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