Outage in Salsify

Channel Readiness Refresh Issues

Resolved Major

July 02, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our engineering team is currently investigating an issue with generating and refreshing readiness reports. Users may notice performance issues when generating or refreshing readiness reports or accessing specific channels in-app. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Components affected

Salsify Syndication

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/02/2025 09:03PM

Readiness generation and refreshes are now operating normally and all backlog of channel analyses have been processed.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

MONITORING 10 months ago - at 07/02/2025 07:15PM

Our engineering team has completed their investigation and channel analyses are completing successfully. There's a short backlog of analyses that we are actively processing, and we expect all channel-related experiences to be fully recovered soon.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

INVESTIGATING 10 months ago - at 07/02/2025 06:45PM

Our engineering team is currently investigating an issue with generating and refreshing readiness reports.

Users may notice performance issues when generating or refreshing readiness reports or accessing specific channels in-app.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

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