Outage in Salt Edge

Temporary service disruptions

Resolved Major
January 25, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

We experienced a temporary issue affecting the availability of our services, and some customers may have encountered HTTP 500 Internal Server Errors during the following timeframe: Downtime start: 25-01-2025 12:33:46 UTC Downtime end: 25-01-2025 12:37:46 UTC The problem has been identified and resolved, and all systems are now functioning normally. However, users may still be unable to proceed to the final stage. Please refresh the page to ensure the issue is fully resolved before continuing.
Components affected
Salt Edge APIs

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/25/2025 06:41PM

The issue has been resolved.

IDENTIFIED 9 months ago - at 01/25/2025 06:05PM

The affected service is Callbacks, the problem is identified, and we’re doing our best to start sending callbacks properly as soon as possible

INVESTIGATING 9 months ago - at 01/25/2025 05:59PM

We experienced a temporary issue affecting the availability of our services, and some customers may have encountered HTTP 500 Internal Server Errors during the following timeframe:

Downtime start: 25-01-2025 12:33:46 UTC
Downtime end: 25-01-2025 12:37:46 UTC

The problem has been identified and resolved, and all systems are now functioning normally.

However, users may still be unable to proceed to the final stage. Please refresh the page to ensure the issue is fully resolved before continuing.

Latest Salt Edge outages

Data Enrichment: elevated error rates / performance degradation - 4 months ago
Temporary service disruptions - 5 months ago
Partial unavailability of the API - 7 months ago
Partial unavailability of Partners API - about 1 year ago
Partial unavailability - about 1 year ago

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