Outage in Salt Edge

Partial unavailability of the API

Resolved Major
March 31, 2025 - Started 7 months ago - Lasted 1 day
Official incident page

Incident Report

We experienced a temporary issue affecting the availability of our services, and some customers may have encountered HTTP 500 Internal Server Errors, starting with 09:30 UTC. The team is working on investigating the problem. We apologize for any inconvenience this may have caused and appreciate your understanding.
Components affected
Salt Edge APIs

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/01/2025 05:52PM

We want to inform you that the issue affecting the availability of the API service was identified and resolved at 13:00 UTC on April 1st.
Our team took the necessary actions to mitigate the impact and restore full functionality.
All systems are now operating normally, and we continue monitoring the platform closely to ensure stability.

We appreciate your patience and understanding.

IDENTIFIED 7 months ago - at 03/31/2025 08:49PM

Update.

Work in progress - The team is actively working on fixing the issue. At this time, the unavailability of the API is affecting less than 0.01% of the traffic.

We apologize for any inconvenience this may have caused and appreciate your understanding.

IDENTIFIED 7 months ago - at 03/31/2025 02:43PM

We experienced a temporary issue affecting the availability of our services, and some customers may have encountered HTTP 500 Internal Server Errors, starting with 09:30 UTC.
The team is working on investigating the problem.
We apologize for any inconvenience this may have caused and appreciate your understanding.

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