Outage in Salt Edge

Data Enrichment: elevated error rates / performance degradation

Resolved Minor
June 23, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

Some customers may be experiencing errors such as “Socket timeout, unable to connect to server” starting from 14:08 UTC. Our team is actively investigating a potential performance degradation and will provide updates as soon as more information becomes available.
Components affected
Salt Edge Data Enrichment

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/23/2025 06:01PM

This incident has been resolved.

IDENTIFIED 4 months ago - at 06/23/2025 04:13PM

The issue has been identified. Our team is currently working on implementing a fix.

INVESTIGATING 4 months ago - at 06/23/2025 02:52PM

Some customers may be experiencing errors such as “Socket timeout, unable to connect to server” starting from 14:08 UTC. Our team is actively investigating a potential performance degradation and will provide updates as soon as more information becomes available.

Latest Salt Edge outages

Partial unavailability - about 1 year ago

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