Outage in SolarWinds Service Desk
US Data Center: Service Desk Email Creation Delays
Resolved MinorIncident Report
We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.
Components affected
SolarWinds Service Desk Application (North America)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 04/25/2025 06:01PM
This incident has been resolved.
MONITORING
12 months ago - at 04/25/2025 04:48PM
A fix has been deployed to production. We will continue to monitor the app's performance.
IDENTIFIED
12 months ago - at 04/25/2025 04:01PM
We have identified the root cause of the reported issue, and our team is actively working on a fix. This issue has been affecting overall product performance, including delays and errors when loading pages and reports. We’ll continue to provide updates as progress is made.
INVESTIGATING
12 months ago - at 04/25/2025 03:13PM
We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.
Latest SolarWinds Service Desk outages
Slow Performance & Error 500 - 18 days ago
Overlapping Text Fields in Incident/Service Request Tickets - about 1 month ago
Application Slow Performance - 3 months ago
Intermittent issues loading service requests - 3 months ago
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