Outage in Samanage
US Data Center: Service Desk Email Creation Delays
Resolved Minor
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Outage Details
We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.
Components affected
Samanage Application (North America)Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 04/25/2025 06:01PM
This incident has been resolved.
MONITORING
26 days ago - at 04/25/2025 04:48PM
A fix has been deployed to production. We will continue to monitor the app's performance.
IDENTIFIED
26 days ago - at 04/25/2025 04:01PM
We have identified the root cause of the reported issue, and our team is actively working on a fix. This issue has been affecting overall product performance, including delays and errors when loading pages and reports. We’ll continue to provide updates as progress is made.
INVESTIGATING
26 days ago - at 04/25/2025 03:13PM
We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.
Latest Samanage outages
Latency in the SWSD app - about 2 months ago
Multiple and Duplicate Email Notifications - 2 months ago
US Data Center: Service Desk Email Notification Delays - 2 months ago
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