Outage in Samanage
US Data Center: Service Desk Email Creation Delays
Resolved Minor
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Outage Details
Components affected
Samanage Application (North America)Latest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been deployed to production. We will continue to monitor the app's performance.
We have identified the root cause of the reported issue, and our team is actively working on a fix. This issue has been affecting overall product performance, including delays and errors when loading pages and reports. We’ll continue to provide updates as progress is made.
We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.
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