Outage in SolarWinds Service Desk
Overlapping Text Fields in Incident/Service Request Tickets
Resolved MinorIncident Report
Summary AI Generated
SolarWinds Service Desk experienced overlapping text fields in Incident and Service Request tickets, affecting applications in North America and EMEA regions for 4.3 hours. The issue impacted users' ability to properly view and interact with ticket forms due to the display problem. The service team identified the root cause, deployed a fix, and resolved the issue after monitoring for stability.
We have received reports of overlapping text fields in Incident/Service Request tickets and are currently investigating the issue.
Components affected
SolarWinds Service Desk Application (North America) SolarWinds Service Desk Application (EMEA)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/18/2026 01:30PM
This issue has been resolved.
MONITORING
about 1 month ago - at 03/18/2026 12:47PM
We have completed the deployment of the fix for this issue and will continue to monitor the situation to ensure stability.
IDENTIFIED
about 1 month ago - at 03/18/2026 12:26PM
We are in the process of deploying the fix. We will keep you updated as progress continues.
IDENTIFIED
about 1 month ago - at 03/18/2026 11:57AM
We will deploy a fix shortly. We will provide an update once it has been deployed.
IDENTIFIED
about 1 month ago - at 03/18/2026 11:52AM
We are still working on fixing the issue. We will continue to monitor the situation and provide updates as they become available.
IDENTIFIED
about 1 month ago - at 03/18/2026 09:46AM
We have identified the cause of the overlapping text fields and are currently working on a fix.
We will provide updates as soon as progress is made. Thank you for your patience and understanding.
INVESTIGATING
about 1 month ago - at 03/18/2026 09:14AM
We have received reports of overlapping text fields in Incident/Service Request tickets and are currently investigating the issue.
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