Outage in SolarWinds Service Desk
Elevated 500 errors
Resolved MinorIncident Report
Summary AI Generated
SolarWinds Service Desk (North America) experienced elevated HTTP 500 server-side errors for approximately 1.6 hours, leaving users unable to access the application. Service was restored after roughly 25 minutes of investigation, followed by an extended monitoring period before the incident was fully resolved. A root cause analysis is pending.
We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time.
Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.
Components affected
SolarWinds Service Desk Application (North America)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/14/2026 04:01PM
After an extended period of monitoring, SolarWinds Service Desk is now operating normally.
At this time, we consider the incident resolved. Root cause analysis (RCA) will be shared in the coming days once the investigation is complete. Should you require any additional assistance or experience any further issues, please contact us at technicalsupport@solarwinds.com.
MONITORING
4 days ago - at 07/14/2026 03:05PM
Our team is continuing to monitor the application closely to ensure stability. Further updates will be shared as soon as they are available.
INVESTIGATING
4 days ago - at 07/14/2026 02:57PM
The application is accessible again, and service has been restored.
Our team is continuing to monitor the application closely to ensure stability. We will provide another update if any further issues are identified.
INVESTIGATING
4 days ago - at 07/14/2026 02:44PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 07/14/2026 02:30PM
We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time.
Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.
Latest SolarWinds Service Desk outages
Delayed Visibility of Incidents in the Service Desk UI - 11 days ago
Delayed Visibility of Incidents - 17 days ago
US Data Center - Delayed Visibility of Incidents - 25 days ago
Service Desk Slow Performance - about 1 month ago
Error 500: Service interruption - 2 months ago
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