Outage in SolarWinds Service Desk
Elevated 500 errors
Resolved MajorIncident Report
Summary AI Generated
SolarWinds Service Desk experienced elevated 500 errors affecting the North America application for approximately 48 minutes, leaving some users unable to access the platform. The team identified the underlying cause and deployed a corrective fix, after which the system was restored to normal operation. The incident was resolved following a monitoring period that confirmed service stability.
We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time.
Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.
Components affected
SolarWinds Service Desk Application (North America)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/10/2026 04:25PM
After several minutes of monitoring, the system continues to operate normally. We are marking this issue as resolved. If you require further assistance, please contact Technical Support at technicalsupport@solarwinds.com.
MONITORING
6 days ago - at 09/10/2026 04:02PM
The system continues to operate normally following the fix. Monitoring remains in progress, and no additional issues have been observed at this time.
MONITORING
6 days ago - at 09/10/2026 03:54PM
The system has been restored and is operating normally. We are continuing to monitor service performance and stability to ensure the corrective fix remains effective.
IDENTIFIED
6 days ago - at 09/10/2026 03:49PM
Our investigation identified the underlying issue. A corrective fix has been deployed, and the service remains under active monitoring to verify stability and confirm full resolution.
INVESTIGATING
6 days ago - at 09/10/2026 03:38PM
We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time.
Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.
Latest SolarWinds Service Desk outages
Service Desk Slow Performance - 8 days ago
Service Desk Slow Performance - 16 days ago
Elevated 500 errors - 2 months ago
Delayed Visibility of Incidents in the Service Desk UI - 2 months ago
Delayed Visibility of Incidents - 3 months ago
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