Service Desk Slow Performance

This incident has been resolved.

We are seeing improvements following the deployment of the fix; we are actively monitoring the system to ensure performance remains stable and that all delayed updates are fully processed.

The fix has been deployed, and we are actively processing the remaining backlog of ticket updates. While processing is underway, some ticket updates may continue to experience delays. We expect these delays to resolve as the backlog is cleared. We will continue to monitor the system and provide further updates as processing progresses.

We are currently experiencing delays in updated information showing in the platform. New and updated tickets, comments, incident changes, and field updates, such as state and title, and other functions, are at times slow to update and or show outdated information. We are also seeing page load times being impacted.

The team has identified the issue and is working on a resolution. You may experience some delays as we roll out the fix across the platform.