Outage in SolarWinds Service Desk
Service Desk Slow Performance
Resolved MinorIncident Report
Summary AI Generated
SolarWinds Service Desk's North America application experienced slow performance for approximately 1.8 hours, causing delays in displaying updated tickets, comments, incident changes, and field updates, along with degraded page load times. A fix was deployed, and the team worked through a backlog of pending updates before fully resolving the incident.
We are currently experiencing delays in displaying updated information across the platform. New and updated tickets, comments, incident changes, and field updates—such as state and title changes—may take longer than expected to appear or may temporarily display outdated information.
Page load times may also be affected. Our team has identified the issue and is working to resolve it. Some delays may continue as we roll out the fix across the platform.
Components affected
SolarWinds Service Desk Application (North America)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/08/2026 04:16PM
This incident has been resolved.
MONITORING
8 days ago - at 09/08/2026 03:25PM
The fix has been deployed, and we are actively working through the remaining backlog of ticket updates. Some updates may continue to be delayed while processing is underway, but we expect delays to lessen as the backlog is cleared. We will continue monitoring the system and provide additional updates as processing progresses.
INVESTIGATING
8 days ago - at 09/08/2026 02:27PM
We are currently experiencing delays in displaying updated information across the platform. New and updated tickets, comments, incident changes, and field updates—such as state and title changes—may take longer than expected to appear or may temporarily display outdated information.
Page load times may also be affected. Our team has identified the issue and is working to resolve it. Some delays may continue as we roll out the fix across the platform.
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