Outage in SolarWinds Service Desk
APAC DC – Emails Not Generating New Incidents
Resolved MajorIncident Report
We are currently investigating an issue affecting the Service Desk in the APAC Data Center. At this time, emails sent to the Service Desk are not generating new incidents or adding comments to existing ones.
Our team is actively working to identify the root cause and will provide updates as soon as more information is available. We appreciate your patience and understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/27/2025 09:19AM
Creating incident via email in AU Site is now resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.
IDENTIFIED
11 months ago - at 05/26/2025 10:54PM
We’ve identified the root cause of the issue and are actively working on implementing a fix. Our team is collaborating closely with our email vendor to resolve this high-priority issue as quickly as possible.
We’ll continue to keep you informed and will notify you as soon as the fix has been successfully deployed.
Thank you for your continued patience and understanding.
INVESTIGATING
11 months ago - at 05/26/2025 03:20PM
We are currently investigating an issue affecting the Service Desk in the APAC Data Center. At this time, emails sent to the Service Desk are not generating new incidents or adding comments to existing ones.
Our team is actively working to identify the root cause and will provide updates as soon as more information is available. We appreciate your patience and understanding.
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