US Data Center - Issues with the Incident module

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.

We observed a spike in database read operations, which resulted in temporary delays in the system's performance. The issue has since been mitigated, and all services are operating normally.

A full root cause analysis (RCA) will be shared once available. We appreciate your patience and understanding.

We are currently experiencing an issue affecting the Service Desk. While new tickets are being created successfully, users may notice the following symptoms:
- Newly created tickets appear to be stuck in a "loading" state when accessed through the UI.
- The incident index page does not reflect newly created tickets.
- New comments may not show in the comments section.
- Inability to access and update new incidents.

We are actively investigating the root cause. We will provide updates as more information becomes available and work toward restoring full functionality as quickly as possible.

Please contact technicalsupport@solarwinds.com if you have any questions.