Outage in Samanage
Groups and Queue name not showing at the Assigned To field
Resolved Minor
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Outage Details
We are seeing minor problem using the Assigned To field where Group name and Queues are not showing up when assigning Incidents. This is affecting all customers in all Data centers. The change was due to a recent deployment that would enable Group Assignment feature for all "New Accounts" regrettably it enabled for all the accounts in production.
A Quick fix is to go to Setup - Global Settings - Service Desk Settings and disabled the "Assigned to field displays only users and queue members" option.
Our engineering team is working on a fix to be deployed in production that will revert the account back to the previous selected option (on or off).
Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 07/29/2025 04:35PM
This incident has been resolved.
MONITORING
12 days ago - at 07/29/2025 03:31PM
A fix has been implemented and we are monitoring the results.
MONITORING
12 days ago - at 07/29/2025 03:30PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
13 days ago - at 07/29/2025 12:24PM
We are seeing minor problem using the Assigned To field where Group name and Queues are not showing up when assigning Incidents. This is affecting all customers in all Data centers. The change was due to a recent deployment that would enable Group Assignment feature for all "New Accounts" regrettably it enabled for all the accounts in production.
A Quick fix is to go to Setup - Global Settings - Service Desk Settings and disabled the "Assigned to field displays only users and queue members" option.
Our engineering team is working on a fix to be deployed in production that will revert the account back to the previous selected option (on or off).
Latest Samanage outages
Latency in the SWSD app - 17 days ago
US Data Center - Issues with the Incident module - 24 days ago
Issues with Process Integrations - about 2 months ago
Problems with the Service Desk Virtual Agent - 2 months ago
APAC DC – Emails Not Generating New Incidents - 3 months ago
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