User Search Not Returning Results

Our engineering team has recently implemented a fix to address the reported issue regarding user search. We are currently monitoring the stability of the application to ensure the problem has been resolved.

If you continue to experience any issues, please contact us at technicalsupport@solarwinds.com for further assistance.

We've identified the issue affecting user search functionality, including global search and context search. A fix has been prioritized, but it must be applied outside of production hours due to its nature. We appreciate your patience and will provide an update once the fix is implemented.

We are continuing to work on a fix for this issue.

There is a known issue when searching user via Global Search or user search field within users list for Service Desk instance residing in US Data Center. Even though the user exist in Service Desk the query is not returning results, we are aware of this problem and our engineering team is currently working to fix it as soon as possible. We apologize for the inconvenience and your patience.