Outage in Samanage

Service Desk Round-Robin Assignment Option Problem

Resolved Minor

January 05, 2026 - Started 28 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue affecting the Service Desk in our EU Data Center. The round-robin automatic assignment is not working as expected, and newly created tickets are not being assigned to a user or group automatically. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

Components affected

Samanage Application (EMEA)

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Latest Updates ( sorted recent to last )

RESOLVED 27 days ago - at 01/05/2026 07:13PM

This incident has been resolved.

MONITORING 28 days ago - at 01/05/2026 04:13PM

A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.

INVESTIGATING 28 days ago - at 01/05/2026 01:35PM

We are currently investigating an issue affecting the Service Desk in our EU Data Center. The round-robin automatic assignment is not working as expected, and newly created tickets are not being assigned to a user or group automatically.

Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

Latest Samanage outages

Intermittent issues loading service requests - 4 days ago

US & AU Data Centers - Service Request Approval Workflow Issue - 6 days ago

AU DC - New Tickets Not Appearing in Service Desk UI - 6 days ago

Application Slow Performance - 20 days ago

New tickets that were created are not appearing in the Service Desk UI - 21 days ago

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