Outage in Samanage
AU DC - New Tickets Not Appearing in Service Desk UI
Resolved MinorIncident Report
We are currently investigating an issue affecting the Service Desk in the AU Data Center, where newly created objects, such as tickets and assets, are not appearing in the user interface as expected.
Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 01/27/2026 02:09AM
This incident has been resolved.
MONITORING
6 days ago - at 01/27/2026 01:23AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
6 days ago - at 01/27/2026 12:03AM
We are currently investigating an issue affecting the Service Desk in the AU Data Center, where newly created objects, such as tickets and assets, are not appearing in the user interface as expected.
Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
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