Outage in SolarWinds Service Desk
Error 500: Service interruption
Resolved MajorIncident Report
Summary AI Generated
The SolarWinds Service Desk application in North America experienced an Error 500 that made the service unavailable, lasting approximately 2.1 hours. The engineering team investigated the root cause and implemented monitoring to ensure system stability. The incident was resolved after an extended monitoring period confirmed no further impact and normal service operations were restored.
We are aware of an issue that caused the application to be unavailable for a few minutes. Our team is currently investigating the cause and monitoring the service to ensure it remains stable. Further updates will be posted here as more information becomes available.
Components affected
SolarWinds Service Desk Application (North America)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/06/2026 03:25PM
Following an extended monitoring period, the issue has not reappeared, and no further impact has been reported. Services are operating normally, and we consider this incident resolved. If you experience any additional issues or need assistance, please contact us at technicalsupport@solarwinds.com, and our team will be glad to help.
MONITORING
5 days ago - at 05/06/2026 01:53PM
The services are currently operating normally, and our engineering team is closely monitoring system performance to ensure continued stability. We will provide additional updates here if we observe any further impact or if additional action is required.
INVESTIGATING
5 days ago - at 05/06/2026 01:23PM
We are aware of an issue that caused the application to be unavailable for a few minutes. Our team is currently investigating the cause and monitoring the service to ensure it remains stable. Further updates will be posted here as more information becomes available.
Latest SolarWinds Service Desk outages
Error 500: Service interruption - 12 days ago
Slow Performance & Error 500 - about 1 month ago
Overlapping Text Fields in Incident/Service Request Tickets - about 2 months ago
Application Slow Performance - 3 months ago
Intermittent issues loading service requests - 3 months ago
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