Outage in SolarWinds Service Desk
Service Desk Slow Performance
Resolved MinorIncident Report
Summary AI Generated
SolarWinds Service Desk experienced slow performance issues affecting the North America application for 2.1 hours, making the service slow and unusable for users. The team identified the root cause and implemented a fix, with performance improvements observed during monitoring. The incident was resolved after continued monitoring confirmed no further performance issues.
We are currently investigating reports of slow performance issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.
Components affected
SolarWinds Service Desk Application (North America)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 06/03/2026 02:26PM
We have continued to monitor the service and have not observed any further issues. In addition, we have not received any new reports of slow performance. Based on our monitoring and the current system status, this incident is considered resolved.
Should you require any further assistance or experience any additional issues, please do not hesitate to contact us at technicalsupport@solarwinds.com.
Thank you for your patience and cooperation throughout this process.
MONITORING
16 days ago - at 06/03/2026 01:32PM
We are seeing improved performance on our end and are continuing to monitor the situation closely. We are also working to confirm whether customers are experiencing similar improvements as we continue our efforts to ensure full service stability.
We appreciate your patience and understanding during this time. We will provide another update as soon as additional information becomes available.
IDENTIFIED
16 days ago - at 06/03/2026 01:03PM
We have identified the cause of the reported issue and are actively working to implement a fix as quickly as possible. Thank you for your patience and understanding while we work toward a resolution.
INVESTIGATING
16 days ago - at 06/03/2026 12:18PM
We are currently investigating reports of slow performance issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.
Latest SolarWinds Service Desk outages
Error 500: Service interruption - about 1 month ago
Error 500: Service interruption - about 2 months ago
Slow Performance & Error 500 - 3 months ago
Overlapping Text Fields in Incident/Service Request Tickets - 3 months ago
Application Slow Performance - 5 months ago
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