Outage in SolarWinds Service Desk
Error 500: Service interruption
Resolved MajorIncident Report
Summary AI Generated
SolarWinds Service Desk experienced a major service interruption with Error 500, causing the North America application and API to be unavailable for approximately two minutes. The incident lasted 4.5 hours total while the team investigated the root cause and monitored for stability. The service was restored to normal operation with no recurring issues reported.
We are aware of an issue that caused the application to be unavailable for approximately two minutes. Our team is currently investigating the cause and monitoring the service to ensure it remains stable. Further updates will be posted here as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 04/29/2026 11:28PM
After an extended period of monitoring, the issue has not resurfaced and we have not received any additional reports of impact. Service is operating normally and we are considering this incident resolved. If you continue to experience any issues or need further assistance, please contact us via email at technicalsupport@solarwinds.com, and our team will be happy to help.
MONITORING
12 days ago - at 04/29/2026 07:56PM
The services are currently operating normally, and our engineering team is closely monitoring system performance to ensure continued stability. We will provide additional updates here if we observe any further impact or if additional action is required.
INVESTIGATING
12 days ago - at 04/29/2026 07:08PM
We are continuing to investigate this issue.
INVESTIGATING
12 days ago - at 04/29/2026 07:01PM
We are aware of an issue that caused the application to be unavailable for approximately two minutes. Our team is currently investigating the cause and monitoring the service to ensure it remains stable. Further updates will be posted here as more information becomes available.
Latest SolarWinds Service Desk outages
Error 500: Service interruption - 5 days ago
Slow Performance & Error 500 - about 1 month ago
Overlapping Text Fields in Incident/Service Request Tickets - about 2 months ago
Application Slow Performance - 3 months ago
Intermittent issues loading service requests - 3 months ago
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