Outage in Samanage
Service Desk Application Performance Degradation
Resolved MinorIncident Report
We are currently investigating an issue affecting Service Desk in EU Data Center. Round-robin assignment and Automation Rules process are delayed, this affects automation assigning and or updating incidents.
Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
Components affected
Samanage Application (EMEA)Need to monitor Samanage outages?
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 01/06/2026 05:59PM
This incident has been resolved.
MONITORING
27 days ago - at 01/06/2026 02:32PM
Service Desk EU data-center degradation issue affecting the application has now been restored. System performance is now normal and the application is operating as expected. We continue to monitor performance closely to ensure ongoing stability and reliability.
INVESTIGATING
27 days ago - at 01/06/2026 11:14AM
We have identified performance degradation in the Service Desk application within EUDC. This issue is impacting multiple functionalities of the application.
Our team is actively investigating the issue and working to identify the root cause. Further updates will be shared as more information becomes available.
INVESTIGATING
27 days ago - at 01/06/2026 10:47AM
We are currently investigating an issue affecting Service Desk in EU Data Center. Round-robin assignment and Automation Rules process are delayed, this affects automation assigning and or updating incidents.
Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
Latest Samanage outages
Intermittent issues loading service requests - 4 days ago
AU DC - New Tickets Not Appearing in Service Desk UI - 6 days ago
Application Slow Performance - 20 days ago
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