Outage in Samsung Knox
Knox Mobile Enrollment Device Enrollment Failure
Resolved Minor
January 15, 2026 - Started 30 days ago
- Lasted about 20 hours
Incident Report
Some users may encounter a failure when enrolling newly assigned devices through Knox Mobile Enrollment, displaying the error: "The enrolment couldn't be completed."
Our engineers are currently investigating the issue.
As a workaround, please use QR Code Enrollment to provision your device(s).
(https://docs.samsungknox.com/admin/knox-mobile-enrollment/how-to-guides/manage-profiles/create-an-enrollment-profile/#qr-code-enrollment)
If you encounter any issues or need further assistance, please create a support ticket.
Our engineers are currently investigating the issue.
As a workaround, please use QR Code Enrollment to provision your device(s).
(https://docs.samsungknox.com/admin/knox-mobile-enrollment/how-to-guides/manage-profiles/create-an-enrollment-profile/#qr-code-enrollment)
If you encounter any issues or need further assistance, please create a support ticket.
Components affected
Samsung Knox Knox Mobile EnrollmentNeed to monitor Samsung Knox outages?
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Latest Updates ( sorted recent to last )
30 days ago - at 01/15/2026 08:00PM
Some users may encounter a failure when enrolling newly assigned devices through Knox Mobile Enrollment, displaying the error: "The enrolment couldn't be completed."
Our engineers are currently investigating the issue.
As a workaround, please use QR Code Enrollment to provision your device(s).
(https://docs.samsungknox.com/admin/knox-mobile-enrollment/how-to-guides/manage-profiles/create-an-enrollment-profile/#qr-code-enrollment)
If you encounter any issues or need further assistance, please create a support ticket.
Latest Samsung Knox outages
Login issue impacting access to support ticketing system - 16 days ago
Login issue impacting access to Knox Admin Portal - 16 days ago
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