Some users may encounter a failure when enrolling newly assigned devices through Knox Mobile Enrollment, displaying the error: "The enrolment couldn't be completed."
Our engineers are currently investigating the issue.
As a workaround, please use QR Code Enrollment to provision your device(s).
(https://docs.samsungknox.com/admin/knox-mobile-enrollment/how-to-guides/manage-profiles/create-an-enrollment-profile/#qr-code-enrollment)
If you encounter any issues or need further assistance, please create a support ticket.
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