Outage in Samsung Knox
KME enrollment and KM license activation failures
Resolved Minor
April 03, 2026 - Started 19 days ago
- Lasted about 4 hours
Incident Report
Some customers in the US region may experience enrollment failures with Knox Mobile Enrollment (KME) and issues activating new devices on their KM licenses, specifically encountering the KMA_F4016 License error.
Our Engineering team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible.
Our Engineering team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible.
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Latest Updates ( sorted recent to last )
19 days ago - at 04/03/2026 06:30PM
Some customers in the US region may experience enrollment failures with Knox Mobile Enrollment (KME) and issues activating new devices on their KM licenses, specifically encountering the KMA_F4016 License error.
Our Engineering team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible.
Latest Samsung Knox outages
Samsung Account for Business login issue impacting access to Knox Admin Portal - about 1 month ago
Users unable to submit a support ticket - about 1 month ago
Knox Mobile Enrollment and Knox Configure device enrollment failure - about 2 months ago
Issue accessing Knox Guard portal and Knox Guard APIs Requests - about 2 months ago
Delays in loading and updating common device list - about 2 months ago
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