Outage in SAP Concur

Incident in Japan - e-Bunsho for Expense,Japan - e-Bunsho for Invoice on US2

Resolved Minor
December 04, 2023 - Started about 1 year ago - Lasted about 2 hours

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Outage Details

In the US2 Data Center, e-Bunsho Report submits through SAP Concur website and SAP Concur mobile app were intermittently below expected level. Affected users may have experienced error message: “The report has one or more errors. You just resolve the errors before submitting reports.”when attempting to submit their expense reports and invoices. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE about 1 year ago - at 12/04/2023 08:54AM

In the US2 Data Center, e-Bunsho Report submits through SAP Concur website and SAP Concur mobile app were intermittently below expected level.
Affected users may have experienced error message: “The report has one or more errors. You just resolve the errors before submitting reports.”when attempting to submit their expense reports and invoices.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE STATUS UPDATE about 1 year ago - at 12/04/2023 07:51AM

In the US2 Data Center, e-Bunsho Report submits through SAP Concur website and SAP Concur mobile app are intermittently below expected level.
Affected users may experience error message: “The report has one or more errors. You just resolve the errors before submitting reports.” when attempting to submit an expense report.
The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED about 1 year ago - at 12/04/2023 07:33AM

We are working to determine the user impact and will provide information as it becomes available.

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