Incident in Travel on US2, EU2

In the US2 and EU2 Data Centers, completing travel searches in Legacy Travel using the GDS services Apollo and Galileo was below the expected level. The SAP Concur mobile app did not appear to be affected. Affected Legacy Travel users may have encountered the following error message when searching for travel “We’re Sorry… We encountered an issue that prevented us from completing your request.”

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

In the US2 and EU2 Data Centers, when doing travel searches in Legacy Travel using the GDS services Apollo and Galileo is currently below expected level. The SAP Concur mobile app does not appear to be affected. Affected Legacy Travel users may encounter the following error message when searching for travel “We’re Sorry… We encountered an issue that prevented us from completing your request.” There is no workaround available at this time.


The Incident Response Team, together with our Concur partner vendor, is actively working on a fix. The next scheduled update will be provided in one hour, or sooner if a significant change occurs.

In the US2 and EU2 Data Centers, completing travel searches through the SAP Concur website using the GDS services Apollo and Galileo is currently unavailable. SAP Concur mobile app does not appear to be affected. Affected users may encounter the following error message when searching for hotels: “We’re Sorry… We encountered an issue that prevented us from completing your request.” There is no workaround available at this time.

The Incident Response Team is actively investigating. The next scheduled update will be provided in one hour, or sooner if a significant change occurs.

We are working to determine the user impact and will provide information as it becomes available.