Outage in SAP Concur

Incident in Travel on US2, EU2, APJ1

Resolved Minor
November 07, 2025 - Started 4 days ago - Lasted about 2 hours

Incident Report

In the US2, APJ1, and EU2 Data Centers, the Travel System Admin Tab is inaccessible to TMC Administrators and System Administrators. Users are receiving an error, “ Sorry, something went wrong” after clicking Travel System Admin under the Home on the landing page. Administrators with Supportability Portal permissions may continue making travel configuration updates via the Supportability Portal. For the US2 Data Center, the portal may be accessed using this link: https://us2.concursolutions.com/nui/signin?targetURL=%2Ftravel%2Fsupport. For the EU2 Data Center, the portal may be accessed using this link: https://eu2.concursolutions.com/nui/signin?targetURL=%2Ftravel%2Fsupport. The Incident Response Team (IRT) has begun a rollback to resolve the issue. Our next scheduled update will be in an hour or sooner should a significant change occur.

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Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 4 days ago - at 11/07/2025 06:17PM

In the US2, APJ1, and EU2 Data Centers, the Travel System Admin Tab is inaccessible to TMC Administrators and System Administrators. Users are receiving an error, “ Sorry, something went wrong” after clicking Travel System Admin under the Home on the landing page. Administrators with Supportability Portal permissions may continue making travel configuration updates via the Supportability Portal. For the US2 Data Center, the portal may be accessed using this link: https://us2.concursolutions.com/nui/signin?targetURL=%2Ftravel%2Fsupport. For the EU2 Data Center, the portal may be accessed using this link: https://eu2.concursolutions.com/nui/signin?targetURL=%2Ftravel%2Fsupport.
The Incident Response Team (IRT) has begun a rollback to resolve the issue.
Our next scheduled update will be in an hour or sooner should a significant change occur.

ISSUE IDENTIFIED 4 days ago - at 11/07/2025 05:54PM

We are working to determine the user impact and will provide information as it becomes available.

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