Incident in Expense,Invoice,Imaging on US2

In the US2 Data Center, users were unable to upload, attach, or view images in the Expense and Invoice services when using both the SAP Concur website and the SAP Concur mobile app. When attempting to perform image-related actions, users encountered various error messages depending on the interface used. In Expense (Web), the message “The following files failed to upload” appeared after attempting to attach a file. In the mobile app, users received the message “We’re unable to attach your receipt. Please try again.” In Invoice, users experienced an application error displaying “Unexpected system error. Please try your action one more time.” A workaround for this issue was not identified during the service disruption.

Services have returned to normal operating levels. We will continue monitoring performance for the next 45-60 minutes to verify stability. Once verified as stable, the incident will be resolved.

In the US2 Data Center, users are currently unable to upload, attach, or view images in the Expense and Invoice services when using both the SAP Concur website and the SAP Concur mobile app. When attempting to perform image-related actions, users may encounter various error messages depending on the interface being used. In Expense (Web), the error “The following files failed to upload” may appear after attempting to attach a file. In the mobile app, users may receive the message “We’re unable to attach your receipt. Please try again.” In Invoice, users may experience an application error displaying “Unexpected system error. Please try your action one more time.” A workaround for this issue is not available at this time.

The IRT has identified the potential root cause and is continuing to investigate an issue affecting the connection between services responsible for processing image uploads and retrievals.

Our next scheduled update will be in one hour or sooner should a significant change occur.

In the US2 Data Center, uploading, attaching, and viewing images through the SAP Concur website and SAP Concur mobile app is unavailable. Affected users may receive an error when attempting to upload, attach, or view an image.

The Incident Response Team is currently investigating.

Our next scheduled update will be in one hour or sooner should a significant change occur.

We are working to determine the user impact and will provide information as it becomes available.