Incident in Japan - e-Bunsho for Expense,Japan - e-Bunsho for Invoice on US2, EU2

In the US2 and EU2 Data Centers, submitting expense reports and invoices utilizing E-bunsho time stamp was below expected level. Affected users may have received the "Timestamp: Requested" when attaching an image on Expense or click Timestamp button on Invoice.

As the Incident Response Team was being assembled, service self-recovered.

We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

In the US2 and EU2 Data Centers, submitting expense reports and invoices utilizing E-bunsho time stamp was below expected level. Affected users may have received the "Timestamp: Requested" when attaching an image on Expense or click Timestamp button on Invoice.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved. conducted, and a root cause analysis report provided when that investigation is complete.

We are working to determine the user impact and will provide information as it becomes available.