Outage in SAP Conversational AI

Service degradation on SAP Conversational AI platform

Resolved Major

June 30, 2021 - Started almost 5 years ago - Lasted about 7 hours
Official incident page

Incident Report

Dear Users, We are currently experiencing service degradation on our platform. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

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Latest Updates ( sorted recent to last )

RESOLVED almost 5 years ago - at 07/01/2021 10:27AM

Dear Users,

This incident has been resolved and the platform is fully operational. We thank you for your patience.

Regards,
The SAP Conversational AI team

MONITORING almost 5 years ago - at 07/01/2021 09:21AM

Dear Users,

We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the platform.

Regards,
The SAP Conversational AI team

IDENTIFIED almost 5 years ago - at 07/01/2021 08:50AM

Our team is still working on the resolution of the issue. Thank you for your patience.

Regards,
SAP Conversational AI Team.

IDENTIFIED almost 5 years ago - at 07/01/2021 07:01AM

We are still working on the issue. Thank you for your patience.

Regards,
SAP Conversational AI Team

IDENTIFIED almost 5 years ago - at 07/01/2021 05:42AM

Dear Users,

We have identified the incident's root cause and we are working on a fix. The fix will be implemented as soon as possible. Thank you for your patience.

Regards,
The SAP Conversational AI team

INVESTIGATING almost 5 years ago - at 07/01/2021 05:13AM

We are continuing to investigate the issue. Apologies for the inconvenience.

Regards,
SAP Conversational AI Team

INVESTIGATING almost 5 years ago - at 07/01/2021 04:21AM

We are continuing to investigate this issue.

INVESTIGATING almost 5 years ago - at 07/01/2021 03:47AM

Dear Users,

We are currently experiencing service degradation on our platform. Our team is working on identifying and fixing the issue.

We apologize for the inconvenience.

Regards,
The SAP Conversational AI team

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