Outage in SAP Conversational AI
Outage on SAP Conversational AI platform
Resolved MajorIncident Report
Dear Users,
We are currently experiencing outages on our platform. Our team is working on identifying and fixing the issue.
We apologize for the inconvenience.
Regards,
The SAP Conversational AI team
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 years ago - at 06/11/2021 06:04AM
Dear Users,
This incident has been resolved and the platform is fully operational. We thank you for your patience.
Regards,
The SAP Conversational AI team
MONITORING
about 5 years ago - at 06/11/2021 04:30AM
Dear Users,
SAP BTP services have reported recovery, we do not see any alert in our quality of service. We expect that the services are back up and running. We will continue to monitor the platform.
Regards,
The SAP Conversational AI team
IDENTIFIED
about 5 years ago - at 06/11/2021 03:35AM
SAP Business Technology Platform team is working to restore the service. An update will be provided regularly until the service is fully restored. Bot runtime is responding in most cases with exception of slow response time occasionally. We regret the inconvenience caused to you.
Regards,
SAP Conversational AI Team
IDENTIFIED
about 5 years ago - at 06/10/2021 11:47PM
The issue has been identified and partly fixed. The platform is back and can be used. We are still experience issues in our runtime and the dialog endpoint does not reply consistently. We are working on this last issue.
INVESTIGATING
about 5 years ago - at 06/10/2021 09:53PM
We are continuing to investigate this issue which seems related to an infrastructure issue (https://status.aws.amazon.com/#EU_block).
INVESTIGATING
about 5 years ago - at 06/10/2021 08:43PM
Dear Users,
We are currently experiencing outages on our platform. Our team is working on identifying and fixing the issue.
We apologize for the inconvenience.
Regards,
The SAP Conversational AI team
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