Outage in Sardine AI

Intermittent 503 errors due to API instability

Resolved Minor
September 09, 2025 - Started 8 days ago - Lasted about 2 hours
Official incident page

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Outage Details

In some cases, the API is having an instability and returning a 503 error. Some endpoints that may have this behavior are: /v1/customers, /v1/feedbacks, v1/issuing/risk. Our team is working on a fix for this issue.
Components affected
Sardine AI Customer APIs
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 09/09/2025 08:22PM

This incident has been resolved.

IDENTIFIED 8 days ago - at 09/09/2025 06:17PM

In some cases, the API is having an instability and returning a 503 error. Some endpoints that may have this behavior are: /v1/customers, /v1/feedbacks, v1/issuing/risk.

Our team is working on a fix for this issue.

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