Outage in Sardine AI
Customer Intelligence tab in US Production Dashboard not showing sessions/transactions
Resolved MajorIncident Report
Summary AI Generated
The Customer Intelligence tab in Sardine AI's US Production Dashboard failed to display sessions and transactions for approximately 1.5 hours. The issue was identified and a fix was implemented, with new sessions restoring first while a small number of older sessions lagged briefly behind. The incident was fully resolved, with all data returning to normal visibility.
We are currently investigating this issue.
Components affected
Sardine AI DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 07/24/2026 02:07AM
This incident has been resolved.
MONITORING
about 1 hour ago - at 07/24/2026 01:41AM
New sessions are being shown OK, a few older ones might still be missing, they'll be shown shortly.
MONITORING
about 2 hours ago - at 07/24/2026 01:19AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 hours ago - at 07/24/2026 12:58AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 hours ago - at 07/24/2026 12:42AM
We are currently investigating this issue.
Latest Sardine AI outages
Degraded Performance for EU Dashboard - 8 days ago
Performance degradation on APIs - 9 days ago
Performance degradation on APIs - 24 days ago
Increased latency in PROD US instance API - 28 days ago
Elevated latency for EU instance API - about 2 months ago
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