Outage in Sardine AI
Elevated latency on multiple APIs in PROD-EU
Resolved MajorIncident Report
Summary AI Generated
Sardine AI's PROD-EU environment experienced elevated latency and increased response times across the Customer, Feedback, Business, and Device APIs for approximately 6.5 hours. A mitigation was applied early in the incident, with a full fix implemented shortly after, restoring response times to normal levels. The incident has been resolved and the environment is being monitored, with a root cause analysis pending.
We are investigating elevated latency and increased response times affecting Customer API, Feedback API and Business API requests in our PROD-EU environment. Our engineering team is actively investigating, and we will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 10/01/2026 09:18PM
The elevated latency and increased response times affecting the APIs in PROD-EU have been resolved. Response times have returned to normal levels and have remained stable since the fix was applied. We will continue to monitor the environment closely.
A root cause analysis (RCA) will be shared once it is complete. We apologize for the disruption.
MONITORING
about 12 hours ago - at 10/01/2026 05:03PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 12 hours ago - at 10/01/2026 04:39PM
A mitigation has been applied and latency is improving. We are continuing to monitor and will post another update later.
INVESTIGATING
about 13 hours ago - at 10/01/2026 03:39PM
We are continuing to investigate this issue.
INVESTIGATING
about 13 hours ago - at 10/01/2026 03:36PM
We are investigating elevated latency and increased response times affecting Customer API, Feedback API and Business API requests in our PROD-EU environment. Our engineering team is actively investigating, and we will provide an update as soon as we have more information.
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