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Outage in Sardine AI

Connection Graph Pipeline Delay – Prod EU

Resolved Minor
September 17, 2026 - Started about 19 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

A delay in Sardine AI's Connection Graph pipeline in the EU production environment caused graph data from the preceding three days to be unavailable on the Dashboard. No other functionality was affected. The incident lasted approximately 3.3 hours before being resolved.

Severity: Minor Status: Identified / Investigating Affected Component: Connection Graph (Production - EU) Impact: Users may be unable to view Connection Graph data for the past three days. Graphs generated during this window are not currently visible. No other functionality is affected. Description: We have identified a delay in the Connection Graph pipeline in our EU production environment, which began approximately three days ago. As a result, graph data from this period is not currently reflected. We are actively investigating the root cause and working on a resolution. We will post updates here as more information becomes available.
Components affected
Sardine AI Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 09/17/2026 11:25AM

This incident has been resolved.

IDENTIFIED about 19 hours ago - at 09/17/2026 08:12AM

Severity: Minor

Status: Identified / Investigating

Affected Component: Connection Graph (Production - EU)

Impact:
Users may be unable to view Connection Graph data for the past three days. Graphs generated during this window are not currently visible. No other functionality is affected.

Description:
We have identified a delay in the Connection Graph pipeline in our EU production environment, which began approximately three days ago. As a result, graph data from this period is not currently reflected. We are actively investigating the root cause and working on a resolution. We will post updates here as more information becomes available.

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