Outage in Sardine AI
Prod Australia instance performance degradation (v1/customers API and v1/issuing/risks API)
Resolved MinorIncident Report
Summary AI Generated
Sardine AI's Australia production instance (api.au.sardine.ai) experienced a 42-minute performance degradation affecting the v1/customers and v1/issuing/risks APIs. The team investigated, implemented a fix, and monitored results before fully resolving the incident. A post-mortem is planned as a follow-up.
Australia instance (api.au.sardine.ai) is degraded for v1/customers API and v1/issuing/risks API. Team is actively looking into it.
Components affected
Sardine AI Customer APIsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/27/2026 10:36PM
This incident has been resolved. We'll follow up with post mortem.
MONITORING
4 days ago - at 09/27/2026 10:21PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 09/27/2026 09:56PM
Australia instance (api.au.sardine.ai) is degraded for v1/customers API and v1/issuing/risks API. Team is actively looking into it.
Latest Sardine AI outages
Elevated latency on multiple APIs in PROD-EU - about 14 hours ago
Connection Graph Pipeline Delay – Prod EU - 15 days ago
Sandbox EU degradation - 16 days ago
Advanced Aggregations — Degraded Performance - 27 days ago
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