Outage in Sardine AI
Advanced Aggregations — Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
Sardine AI's Advanced Aggregations experienced degraded performance for approximately 5.6 hours, during which some customers received inaccurate aggregation results due to recent transactions being excluded from calculations. The root cause was identified by the engineering team, a partial mitigation was applied, and a fix was subsequently validated and rolled out.
We are currently investigating an issue affecting Advanced Aggregations, where some customers may experience inaccurate results (missing recent transaction from aggregation)
Components affected
Sardine AI Customer APIsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 09/05/2026 03:15AM
fix is being validated and being rolled out
IDENTIFIED
6 days ago - at 09/05/2026 01:49AM
team is actively looking into it. Issue is partially mitigated, and we're still working on fixing the root cause.
IDENTIFIED
6 days ago - at 09/05/2026 12:38AM
We have identified the root cause of the issue affecting Advanced Aggregations and our engineering team is actively working on a fix. We will provide a further update once the fix has been deployed and verified.
INVESTIGATING
6 days ago - at 09/04/2026 11:11PM
We are continuing to investigate this issue
INVESTIGATING
6 days ago - at 09/04/2026 10:19PM
We are currently investigating an issue affecting Advanced Aggregations, where some customers may experience inaccurate results (missing recent transaction from aggregation)
Latest Sardine AI outages
Customer Intelligence tab in US Production Dashboard not showing sessions/transactions - about 2 months ago
Degraded Performance for EU Dashboard - about 2 months ago
Performance degradation on APIs - about 2 months ago
Performance degradation on APIs - 2 months ago
Increased latency in PROD US instance API - 3 months ago
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