Outage in Sardine AI
Degraded Performance for EU Dashboard
Resolved MajorIncident Report
Summary AI Generated
Sardine AI's EU Dashboard experienced degraded performance for approximately 1.8 hours, during which the Customer Intelligence page failed to properly retrieve the latest customer sessions. The root cause was identified and a fix was implemented, restoring results to the Customer Intelligence page. The incident was fully resolved after a monitoring period confirmed stable service.
We are currently experiencing degraded performance in retrieving the latest customer sessions in the Customer Intelligence page. Root cause has been determined. We are working on resolution.
Components affected
Sardine AI DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/16/2026 02:25PM
The issue has been resolved.
MONITORING
7 days ago - at 07/16/2026 01:13PM
We are continuing to monitor for any further issues.
MONITORING
7 days ago - at 07/16/2026 01:13PM
A fix has been implemented and results are being displayed in the Customer Intelligence page. We are monitoring the process until full service is restored.
IDENTIFIED
7 days ago - at 07/16/2026 12:41PM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 days ago - at 07/16/2026 12:41PM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 days ago - at 07/16/2026 12:40PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 07/16/2026 12:40PM
We are currently experiencing degraded performance in retrieving the latest customer sessions in the Customer Intelligence page. Root cause has been determined. We are working on resolution.
Latest Sardine AI outages
Performance degradation on APIs - 8 days ago
Performance degradation on APIs - 23 days ago
Increased latency in PROD US instance API - 28 days ago
Elevated latency for EU instance API - about 2 months ago
Degraded API Latency - 2 months ago
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