Outage in Sauce Labs

2023-April-6 Service Incident 2

Resolved Major

April 06, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing issues with starting tunnels and running tests using existing tunnels in our US West Data Center. We are investigating.

Components affected

Sauce Labs API Testing (API Fortress) UI Sauce Labs US-West Sauce Labs US-West Sauce Labs US-West Sauce Labs US-West Sauce Labs US-West Sauce Labs US-West Sauce Labs US-West

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/07/2023 01:05AM

This incident has been resolved. All services are fully operational.

MONITORING almost 3 years ago - at 04/06/2023 11:59PM

We have taken remedial action and are beginning to see improvements starting new tunnels and running tests using existing tunnels. We are monitoring.

INVESTIGATING almost 3 years ago - at 04/06/2023 10:52PM

We are seeing an increased rate of test failure in our US West DataCenter affecting both tunneled and non-tunneled tests. We continue to investigate.

INVESTIGATING almost 3 years ago - at 04/06/2023 10:28PM

We are experiencing issues with starting tunnels and running tests using existing tunnels in our US West Data Center. We are investigating.

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