Outage in Sauce Labs
2026-October-13 Service Incident
Resolved MajorIncident Report
Summary AI Generated
**Sauce Labs EU-Central-1 Service Incident – October 13, 2026** The Sauce Labs UI in the EU-Central-1 data center experienced a major outage lasting approximately 13 hours, rendering the interface inaccessible to affected users. The root cause was traced to an incident with a third-party infrastructure provider within the data center. The incident was resolved and closed on Sauce Labs' end, with ongoing monitoring in place while the third-party provider continues their own investigation.
We are experiencing an issue with the Sauce Labs UI in EU-Central-1 data center. We are investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 10/13/2026 10:10PM
The root cause of issue affecting our UI access in the EU-Central-1 is tied to an ongoing incident with one of our third-party infrastructure providers in the data center. While our team is keeping this incident ticket closed on our end, we are actively tracking the provider's ongoing investigation and will monitor performance closely.
INVESTIGATING
29 days ago - at 10/13/2026 03:39PM
We are continuing to work with our partners and relevant teams to investigate and resolve the ongoing issue in the EU-Central-1 data center. We will share further updates as more information becomes available.
INVESTIGATING
29 days ago - at 10/13/2026 01:30PM
We are working closely with our third-party providers to resolve the ongoing issue in the EU-Central-1 data center. The investigation is ongoing.
INVESTIGATING
29 days ago - at 10/13/2026 11:38AM
We have made progress in narrowing down the cause of the ongoing Sauce Labs UI issues in the EU-Central-1 data center. The investigation is ongoing.
INVESTIGATING
29 days ago - at 10/13/2026 10:04AM
We are still experiencing issues with the Sauce Labs UI in the EU-Central-1 data center. We are continuing to investigate.
INVESTIGATING
29 days ago - at 10/13/2026 08:58AM
We are experiencing an issue with the Sauce Labs UI in EU-Central-1 data center. We are investigating.
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