Outage in Sauce Labs
2026-September-28 Service Incident
Resolved MajorIncident Report
Summary AI Generated
On September 28, 2026, Sauce Labs experienced elevated error rates for automated real device tests in their US-West-1 data center, lasting approximately 1.3 hours. The root cause was identified and remediation was applied during the incident. All services were fully restored and returned to normal error rates by 17:19 UTC.
We are currently seeing elevated error rates for automated real device tests in US-West-1 data center. We are currently investigating.
Components affected
Sauce Labs US-WestTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/28/2026 05:19PM
After taking remedial action, Real Device test error rates have returned to normal in the US-West-1 data center. All services are fully operational.
MONITORING
about 1 month ago - at 09/28/2026 04:56PM
The root cause of the elevated error rates for Real Device tests in the US-West-1 data center has been identified. Remediation has been applied, and we are actively monitoring the situation.
INVESTIGATING
about 1 month ago - at 09/28/2026 04:04PM
We are currently seeing elevated error rates for automated real device tests in US-West-1 data center. We are currently investigating.
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