Outage in Sauce Labs

2025-July-2 Service Incident

Resolved Major
July 02, 2025 - Started about 16 hours ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently experiencing reduced availability of Real Devices in our EU-Central-1 datacenter. We are investigating.
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 07/02/2025 08:11PM

Our Android devices are now fully operational in EU-Central Data Center. We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center, which is leading to degraded availability for our iOS user base. We have identified the root cause and implementing a final fix. We expect to restore full availability for all iOS users by tomorrow, Thursday, July 3, 2025, end of day

INVESTIGATING about 10 hours ago - at 07/02/2025 04:19PM

We are actively working on a solution to resolve the networking issues being seen in the EU datacenter, which involves replacing failed hardware. A high error rate will continue to be seen with EU Real Device tests in the meantime.

INVESTIGATING about 15 hours ago - at 07/02/2025 11:50AM

We have identified a networking issue in the EU-Central-1 datacenter, resulting in a high error rate in EU Real Device tests. We are continuing to investigate.

INVESTIGATING about 15 hours ago - at 07/02/2025 11:12AM

We are continuing to see reduced availability of Real Devices in our EU-Central-1 datacenter. We are continuing to investigate.

INVESTIGATING about 16 hours ago - at 07/02/2025 10:11AM

We are currently experiencing reduced availability of Real Devices in our EU-Central-1 datacenter. We are investigating.

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