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Outage in Sauce Labs

2026-February-23 Service Incident

Resolved Major
February 23, 2026 - Started 5 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Sauce Labs experienced a major incident in the US-West-1 data center where automated tests using Sauce Connect were failing with "Misconfigured -- No active tunnel found for provided identifier" errors. The issue affected multiple US-West components and lasted 5.2 hours before the root cause was identified and a fix was deployed, restoring full service operations.

We are seeing an increase in automated tests using Sauce Connect failing with “Misconfigured -- No active tunnel found for provided identifier” errors in the US-West-1 data center. We are actively investigating.
Components affected
Sauce Labs US-West Sauce Labs US-West Sauce Labs US-West Sauce Labs US-West

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 02/23/2026 10:31PM

We have identified the root cause and deployed a fix for this issue. All services are fully operational.

INVESTIGATING 5 days ago - at 02/23/2026 07:40PM

We have identified the root cause and are working on implementing a fix. We are continuing to investigate.

INVESTIGATING 5 days ago - at 02/23/2026 05:22PM

We are seeing an increase in automated tests using Sauce Connect failing with “Misconfigured -- No active tunnel found for provided identifier” errors in the US-West-1 data center. We are actively investigating.

Latest Sauce Labs outages

2026-February-27 Service Incident - about 15 hours ago
2026-January-13 Service Incident - about 2 months ago
2025-November-19 Service Incident - about 2 months ago
2025-November-19 Service Incident - 3 months ago
2025-November-04 Service Incident - 4 months ago

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