Outage in Sauce Labs
2026-February-23 Service Incident
Resolved MajorIncident Report
Summary AI Generated
Sauce Labs experienced a major incident in the US-West-1 data center where automated tests using Sauce Connect were failing with "Misconfigured -- No active tunnel found for provided identifier" errors. The issue affected multiple US-West components and lasted 5.2 hours before the root cause was identified and a fix was deployed, restoring full service operations.
We are seeing an increase in automated tests using Sauce Connect failing with “Misconfigured -- No active tunnel found for provided identifier” errors in the US-West-1 data center. We are actively investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/23/2026 10:31PM
We have identified the root cause and deployed a fix for this issue. All services are fully operational.
INVESTIGATING
about 2 months ago - at 02/23/2026 07:40PM
We have identified the root cause and are working on implementing a fix. We are continuing to investigate.
INVESTIGATING
about 2 months ago - at 02/23/2026 05:22PM
We are seeing an increase in automated tests using Sauce Connect failing with “Misconfigured -- No active tunnel found for provided identifier” errors in the US-West-1 data center. We are actively investigating.
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