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This incident has been resolved.
Our in-app Workstation Assurance service request form is currently not allowing submissions - we’ve identified the cause and are working urgently on a resolution.
While we work to get this resolved in-app, the workaround is to use our external service request form for any workstation requests:
1/ Navigate to Covered Assets: https://app.scalepad.com/marketplace/covered
2/ Click “Coverage Info” to download the Coverage Card for this order
3/ Sign out of the ScalePad App
4/ Use our public service request form to get service, filling in required fields with details from the Coverage Card: https://app.scalepad.com/support/get-service
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