Outage in ScalePad
C360: Delayed Data Processing for North American Partners
Resolved MinorIncident Report
Cognition360 data processing is currently delayed for some North American partners due to an issue in the Azure West US region.
The Azure issue began ~10:00 PM PST on May 28th, caused by power outages.
C360 Services are beginning to come back online, but processing has not yet fully recovered. Data processing delays may continue until traffic volumes subside and services return to normal capacity.
Note: there is no data loss - the impact is limited to delayed processing. We are confident processing will fully catch up over the weekend.
Please see Microsoft’s Status page for more info if needed: https://azure.status.microsoft/en-gb/status
Components affected
ScalePad Cognition360Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 06/01/2026 02:28PM
Cognition360 data processing has fully caught up for all North American partners over the weekend as Azure's Western US regional issue was resolved.
As previously mentioned, there was no data loss due to this. The impact was limited to temporary processing delays, and all C360 services are now operating normally.
Thank you very much for your patience.
INVESTIGATING
about 2 months ago - at 05/29/2026 07:43PM
Cognition360 data processing is currently delayed for some North American partners due to an issue in the Azure West US region.
The Azure issue began ~10:00 PM PST on May 28th, caused by power outages.
C360 Services are beginning to come back online, but processing has not yet fully recovered. Data processing delays may continue until traffic volumes subside and services return to normal capacity.
Note: there is no data loss - the impact is limited to delayed processing. We are confident processing will fully catch up over the weekend.
Please see Microsoft’s Status page for more info if needed: https://azure.status.microsoft/en-gb/status
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