Scaleway Outage History

Scaleway's email gateway experienced significant delays when sending emails to ProtonMail addresses, including custom domains associated with ProtonMail accounts. The issue caused emails to be processed very slowly for nearly 24 hours. The incident was resolved after 23.9 hours of service disruption.

Scaleway Serverless Functions experienced DNS resolution failures across fr-par, nl-ams, and pl-waw regions for 1.8 hours due to a DNS service IP mismatch that occurred during scheduled maintenance. Functions not attached to private networks were affected, with customers encountering DNS lookup timeouts and I/O errors when trying to resolve domains. The root cause was identified and fixed, restoring DNS functionality to all impacted functions.

Scaleway's BareMetal API experienced timeout issues for 6 hours, preventing customers from successfully performing IPMI calls such as stop, start, and reboot actions on their BareMetal servers. The incident was resolved after investigation and remediation efforts.

A private network switch failed in DC5 room 1 rack c57, causing servers in that rack to lose private network access and become unreachable. The incident was detected at 10:00 UTC on April 27, 2026, and was resolved after 4 hours at 14:19 UTC the same day.

A network switch (s1-c57-3.rpn.dc5) in Scaleway's DC5 data center became unreachable starting at 8:50am CET, causing connectivity issues for customers with servers attached to that specific switch. The incident was resolved after 29 minutes of investigation and remediation efforts.

A database issue caused timeout errors for some requests to Scaleway's registry API in the fr-par region, affecting the DBaaS component. The incident was resolved after 1.1 hours of service disruption.

Scaleway's Object Storage and Container Registry services in the fr-par region experienced timeouts during object uploads due to an internal component issue. The incident lasted approximately 8 days, affecting customers' ability to upload objects to storage services. Corrective measures were implemented on April 22nd with monitoring in place, and the issue was fully resolved on April 30th.

A public switch failure in Scaleway's DC2 data center (room 205, rack H8) caused servers in that rack to lose public network access and become unreachable. The incident affected DC2 and Dedibox services for 3.2 hours before being resolved by the technical team.

Scaleway's Kapsule service experienced an internal error that prevented new node provisioning across the fr-par, nl-ams, and pl-waw regions for 40 minutes. The issue was identified and resolved, restoring normal node provisioning capabilities.

Scaleway experienced issues with their phone system that affected customer support accessibility. The phone system problems lasted approximately 2.5 hours before being fully resolved. This was classified as a minor incident impacting support operations.