Outage in School Cloud

Video Calls Not Connecting

Resolved Major

March 01, 2022 - Started almost 4 years ago - Lasted about 4 hours
Official incident page

Incident Report

The underlying provider we use for providing video calls, Twilio, is reporting an issue causing all video calls to not connect. More details can be found on the Twilio status page: https://status.twilio.com/incidents/rcbm2q15rlkl As a workaround, the built-in chat can still be utilised which does not utilise Twilio.

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Latest Updates ( sorted recent to last )

RESOLVED almost 4 years ago - at 03/01/2022 10:23PM

Twilio have confirmed they have resolved issues connecting to video calls.

MONITORING almost 4 years ago - at 03/01/2022 07:07PM

We continue to monitor as Video Calls appear to be successfully connecting.

MONITORING almost 4 years ago - at 03/01/2022 06:41PM

We are receiving reports that video calls are connecting as normal, despite the Twilio status page (https://status.twilio.com/incidents/rcbm2q15rlkl) still showing an outage.

IDENTIFIED almost 4 years ago - at 03/01/2022 05:57PM

The underlying provider we use for providing video calls, Twilio, is reporting an issue causing all video calls to not connect.

More details can be found on the Twilio status page: https://status.twilio.com/incidents/rcbm2q15rlkl

As a workaround, the built-in chat can still be utilised which does not utilise Twilio.

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