Outage in School Cloud
Video Calls Not Connecting
Resolved MajorIncident Report
The underlying provider we use for providing video calls, Twilio, is reporting an issue causing all video calls to not connect.
More details can be found on the Twilio status page: https://status.twilio.com/incidents/rcbm2q15rlkl
As a workaround, the built-in chat can still be utilised which does not utilise Twilio.
Latest Updates ( sorted recent to last )
RESOLVED
about 4 years ago - at 03/01/2022 10:23PM
Twilio have confirmed they have resolved issues connecting to video calls.
MONITORING
about 4 years ago - at 03/01/2022 07:07PM
We continue to monitor as Video Calls appear to be successfully connecting.
MONITORING
about 4 years ago - at 03/01/2022 06:41PM
We are receiving reports that video calls are connecting as normal, despite the Twilio status page (https://status.twilio.com/incidents/rcbm2q15rlkl) still showing an outage.
IDENTIFIED
about 4 years ago - at 03/01/2022 05:57PM
The underlying provider we use for providing video calls, Twilio, is reporting an issue causing all video calls to not connect.
More details can be found on the Twilio status page: https://status.twilio.com/incidents/rcbm2q15rlkl
As a workaround, the built-in chat can still be utilised which does not utilise Twilio.
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