Outage in SchooLinks
Partial Outage Due to Database Misconfiguration
Resolved Minor
September 26, 2024 - Started over 1 year ago
Official incident page
Official incident page
Incident Report
On 9/26/2024, from 6:23 AM to 6:59 AM, the SchooLinks platform experienced slower response times and partial unavailability for some users. The issue was traced to a database misconfiguration that occurred during a scheduled maintenance window which impacted query execution and performance. SchooLinks Engineering worked quickly to diagnose and rectify the issue. The platform was stabilized, and service was fully restored by 6:59 AM Central Time
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RESOLVED
over 1 year ago - at 09/26/2024 04:08PM
On 9/26/2024, from 6:23 AM to 6:59 AM, the SchooLinks platform experienced slower response times and partial unavailability for some users. The issue was traced to a database misconfiguration that occurred during a scheduled maintenance window which impacted query execution and performance. SchooLinks Engineering worked quickly to diagnose and rectify the issue. The platform was stabilized, and service was fully restored by 6:59 AM Central Time
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