Outage in Screencastify

Intermittent Loading Times

Resolved Minor
April 27, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware some users may be experiencing long load times, resulting in error messages. Our team is actively investigating the root cause. We will provide an update once we have more information to share.
Components affected
Screencastify New recordings Screencastify Downloads and exports Screencastify Video editing

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/27/2023 06:56PM

This incident is now resolved. We sincerely apologize for any impact this issue may have caused you.

MONITORING over 2 years ago - at 04/27/2023 05:54PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 04/27/2023 02:58PM

We are aware some users may be experiencing long load times, resulting in error messages. Our team is actively investigating the root cause. We will provide an update once we have more information to share.

Latest Screencastify outages

SC-2 Oops Error - about 1 year ago
Reduced Functionality and Login Issues - over 1 year ago
Some paid subscriptions are seeing the free version of Screencastify - over 1 year ago
Video Playback Errors on Watch Page - almost 2 years ago
Service Disruption - almost 2 years ago

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