Outage in Screencastify
Verification Email Delivery Issues
Resolved MinorIncident Report
Summary AI Generated
Screencastify experienced an issue where some users did not receive account verification emails upon sign-up, blocking them from completing registration. The problem was identified on August 12, 2026, with a fix implemented shortly after. The incident was fully resolved on September 5, 2026, after approximately 30 days.
We are investigating reports that some users may not receive their account verification email when signing up for Screencastify, preventing them from completing the registration process.
Our Engineering team is actively investigating the underlying cause. If you are affected, you may not receive the verification email after creating your account.
We will provide updates on this page as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 09/05/2026 11:50AM
This incident has been resolved.
IDENTIFIED
about 1 month ago - at 08/12/2026 06:28PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 08/06/2026 08:07PM
We are investigating reports that some users may not receive their account verification email when signing up for Screencastify, preventing them from completing the registration process.
Our Engineering team is actively investigating the underlying cause. If you are affected, you may not receive the verification email after creating your account.
We will provide updates on this page as more information becomes available.
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